Being able to contact your shared website hosting supplier if you have any type of questions or experience any problems is quite important and how fast they'll respond and take action is usually essential, in particular when your site is business-oriented, as longer downtime can often mean losing potential customers. The support options are, in addition a way to identify genuine providers from resellers. The second generally reply only to e-mails or support tickets and you'll need to wait for a day or even more to get an answer. If your problem involves a couple of responses, you will end up losing days to have a simple problem fixed. With a legitimate and trustworthy web hosting supplier, you will be in a position to get in touch with the support team at any time and receive a prompt response no matter what the issue or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Website Hosting

All our shared website hosting service include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our solutions well before you make an order or you're an existing client and you have a question or some issue, you can contact us at any time, including holidays and weekends. We have numerous channels to contact us - a couple of telephone lines globally for your convenience as well as live chat support for billing, pre-sales and basic questions; emails and support tickets for more technical issues or any troubles that need more time to research and fix. In contrast to many other website hosting providers, our trouble tickets have a guaranteed max response time of just 1 hour, therefore regardless of what your issue is, it'll be resolved on time and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

We're aware how crucial it is to get timely assistance, especially when your site is not running effectively for whatever reason. All of our semi-dedicated servers come with 24/7 customer and tech support, so that in case anything comes up, you're able to use various ways to contact us - phone line with several local numbers around the globe, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and general issues, so that if you don't have an account yet, for instance, you'll be able to receive more information for our services, or we will assist you with less demanding tech issues. The other two options are for strictly technical troubles or anything that is more time-consuming since it is much easier to track the dialogue between you and our technical support team. The guaranteed maximum response time for them is only one hour, the regular one - 15-20 min, therefore you will not have to wait for an entire day to receive support like you may need to do when using the services of various other providers.

24/7 Customer Support in VPS Servers

In case you purchase a VPS server through us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have a couple of local telephone numbers in the United States, the United Kingdom and Australia plus a live chat service. When you're an existing customer and you need help with a technical issue that requires longer time to analyze or resolve, you can open a ticket from your billing account or you'll be able to send an e-mail message and we'll take care of the problem and send you a reply within one hour. The response time is warranted 24/7, including holidays and weekends, however for the majority of problems it takes a maximum of 30 minutes to get assistance. The support service covers the VPS and all of the pre-installed software it includes, so if you need help with third-party software, you will be able to check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get well-timed support in general, let alone when you manage a whole server, that's why each and every dedicated server that we supply includes 24/7 support with one-hour reply time guarantee whatever the situation. The service is absolutely free for all of the difficulties with the server or the software that was installed from our administrators through the setup, which means that you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a support ticket from the billing section or you could send an email message, and the actual answer time for either of these rarely exceeds 30 mins because we have admins available 24-7-365. If you want general info about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you could employ our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you're able to add to your server package through your billing Control Panel.