Irrespective of the fact that the hosting service supplied by the different companies is more or less the same, every provider has their own platform with its own tweaks and different ways to accomplish given things. In situations like this, an immense knowledge base would be extremely helpful both for people with no previous experience and for technically competent individuals who will eventually discover how given tasks are carried out, but will waste time in the process. The purpose of such a knowledge base is to make the service fast and simple to use, saving users time and efforts. The outcome is more gratified customers, as they can easily find the information they’re searching for, and considerably less work for the client care team, because typically the vast majority of the queries and issues that customers have are already listed in the knowledge base. Provided that the articles themselves are written well and cover more things, you will be able to get to know more not only about your own account, but also about the hosting service as a whole.

Extensive Online Documentation in Shared Website Hosting

If you order a shared website hosting plan from us, you will be provided with access to our detailed online help documentation where you will see info on de facto everything connected to our web hosting plans. The topics vary from how to set up an email address on your smartphone, to how to do different things using an .htaccess file. The articles are written in a simple-to-understand way and feature step-by-step guidelines on how to complete a given task in your Hepsia Control Panel. You can also find info that is not directly associated with Hepsia, for instance one that concerns web-based applications on your PC. The complete collection of articles will be available in the Control Panel’s Help section, but those that are relevant to a certain Control Panel section can be accessed on the spot. Given the fact that we’ve included as many topics as possible, you will be able to learn practically everything connected with your account.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled an in-depth knowledge base for all our current and future customers, so if you get a semi-dedicated server account from our company, you will be able to find any info that you need at any time. We have an immense number of educative help articles, which will help you understand better what’s going on in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are only 2 examples. Our step-by-step guides will help you accomplish anything you wish – extract the contents of an archive, import a database, forward a domain, and so on. Furthermore, we’ve also got troubleshooting instructions, which will enable you to discover what precipitates a certain problem and the possible solutions for it. If you’re not able to send emails or your domain name returns a 500 Internal Server Error message, for instance, you can examine our knowledge base and rectify the problem right away. The articles can be accessed through any section of the Control Panel, as well as through the dedicated Help section.