There are a number of ways to contact the web hosting company whose services you are using, but the one that you will always find irrespective of which company you pick is a support ticket system. It is the easiest channel of correspondence for a number of reasons. In the event that no customer service staff member is free at the moment and they’re all busy, a phone call may not be replied to, but a ticket will always hit home. Also, you can copy and paste extensive pieces of info without worrying about typos, and if a certain issue requires more time to be resolved or a number of replies have to be exchanged, all the info will be in one and the same place, so either party can always see the comments written by the other one. The downside of using tickets to contact your hosting provider is that they’re typically separate from the web hosting platform, which means that if you have to provide info or to follow directions, you’ll need to use at least 2 different accounts and this number could grow in case you’d like to manage several domains. Plus, many hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a reply.

Integrated Ticketing System in Shared Website Hosting

In contrast to what you may find with lots of other hosting providers, the support ticket system that we use with our shared website hosting service is an integral part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t need to memorize several sign-in credentials, as you’ll be able to manage both your tickets and the hosting account itself in one single location. So, if you’ve got a question or come across an obstacle, you can contact our client support staff members momentarily. Our system includes an intelligent search mechanism. This implies that even in case you have posted a myriad of tickets over the years, you will be able to track down the one that you need without any hassle. In addition, you can read knowledge base tips for resolving commonly experienced problems.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with our company and you want to get in touch with our help desk staff, you’ll be able to post a support ticket directly from your Hepsia hosting Control Panel instead of using a completely different technical support platform as you will have to do with the majority of hosting providers on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket easily and to search through older tickets using a clever search box. Also, you will be able to check the relevant knowledgebase articles that our system will offer you in accordance with the category that you pick for your new ticket. You can do all of the aforementioned activities without leaving your Control Panel at any time, which goes to say that in case you chance upon any problem or have an inquiry, you can touch base with our support engineers and solve the given issue in less than one hour using a single platform.