When your web hosting service provider supplies live chat support, you will be able to talk with a representative in real-time and learn helpful information or get an issue resolved in a very timely manner. The key advantage of using chat as an alternative to calling to talk with a live person is that you need only a computer with access to the world wide web, therefore you won't pay any charges in case you're in another state or country. What's more, it is quicker to copy and paste info for instance domains, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the phone. The live chat is also a considerably quicker way to contact your hosting company's support crew compared to using a ticketing system. Last, but not least, in case some issue requires a bit more time to be taken care of, you can do something different while you wait for support on the live chat, which means that you won't lose time - something that's not possible in case you are on the telephone.

Live Chat Support in Shared Website Hosting

As part of the support services that we supply for our shared website hosting service, you will find live chat support that is online 24/7, even on holidays. You are able to contact us regardless of whether you already own an account or not, considering that we can support you with all sorts of things, ranging from providing you with general information about our services if you aren't a customer yet and you're thinking about acquiring one of the plans, to helping you with setting up an e-mail account in an email client. Some problems are more complicated and time-consuming, so you'll need to use the ticketing system which is incorporated into the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as standard with our services, therefore any time you have any questions concerning our semi-dedicated servers, you can speak with our customer care team at any time regardless of whether you have already obtained your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and issues, yet we're able to assist you with many tech questions too. We can help you select the ideal plan for your sites if you do not have an account yet, we can answer all of the billing questions or issues you have or we can help you with installing your new email address on your personal computer or smart phone - all of this will be done in a timely manner because our live chat service is online all day, every single day. Every time you require assistance, you're able to talk with an agent and save considerable time.