If you ever experience a problem with your website and are incapable of solving it yourself, ask the respective web hosting company’s technical support team to help you get the site back online. A fast resolution would be best, but a lot of hosting companies answer within 24 hours and even more, all the more so if you are doing business with a reseller. Even if the problem can be fixed with ease, your site may not work properly or may not be accessible at all for a longer time interval, so you may lose potential customers because it is rather unlikely that anybody would be dying to revisit a site that’s inoperational. Having said that, you ought to make certain not only that you can get in touch with your hosting provider, but also that they can respond and assist you in a well-timed fashion. If a web application update does not go smoothly or if you erase something by mistake, for instance, the site must be fixed quickly so as to prevent long unavailability.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from us, you can just forget about waiting around for hours on end, or even all day, to obtain a reply to a client support ticket or an e-mail. Irrespective of when you touch base with us, we will assist you within less than 60 minutes with any pre-sales and technical queries you may have. The fact is, our actual response time rarely surpasses 20-30 minutes. Since we’re at your service 24/7/365, you’ll always get assistance in a timely manner and we know how essential that is in the digital world. Shortly after you contact us, we’ll respond to your queries. In case you run into any technical obstacle, we’ll take care of it for you, or we will supply you with all the needed information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a trouble ticket through your hosting Control Panel or write an email regarding your semi-dedicated server, you will have an answer within maximum one hour. You can contact us at any time in regard to general, billing or technical issues and given that we’re available 24-7, you will invariably receive support in no time. Based on the specific issue or question, we will provide you with more information, rectify the complication if it’s been caused by something that is within our reach or inform you what steps to take in case you need to modify a specific setting for a web app that we don’t have access to. You can forget about waiting for a day for each answer. As it is, in most cases we answer emails and tickets within no more than twenty-twenty five minutes.