Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • We provide a 60–minute response guarantee for any support ticket or email that you send to our client care team. We’ll quickly answer all the general enquiries and forward right away the case to our sysadmins in case further assistance is needed. If you order our Optional Admin Services package, we will carry out any of the included services at a time that has been agreed upon earlier.

  • Top quality support service

  • A Top–Quality Customer Care Service

  • We’ll be at your disposal twenty–four–seven to answer any enquiries that you may have about our Site Control Panel and any of the applications that we have pre–installed for you on the server. If you also require help with server admin procedures, you can resort to our Optional Admin Services package, which includes backup hard disk space, OS updates on a weekly basis, server monitoring and restarting procedures, plus troubleshooting and software installation procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Site Control Panel is preinstalled for each dedicated server. Among its functionalities is a very time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can perform. Most how–to articles in addition video versions that show all the actions that you can perform in a very illustrative way. You will find the help articles and the video tutorials in the upper right corner of each Site Control Panel section.