Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center integrated into your Site Control Panel offers a collection of help articles and commonly asked questions. Aimed at fixing any common issue that you may possibly stumble upon, they are written by our support team of expert technicians.

  • Top quality support service

  • How–To Video Clips

  • If you want to watch how an action is completed or how a problem is addressed, rather than just reading about it, check out our selection of instructional video tutorials. They cover plenty of different issues and will help you quickly learn how to work with the Site Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7 technical support service and include a one–hour response time guarantee. Our qualified support engineers will be available to you around the clock and will remedy any problem that you might have within maximum 60 minutes after the client support ticket submission. Normally, an answer will be given to you within 20 minutes.