1 hour ticket response
We are focused on delivering a fast and proper solution to each customer support ticket submitted by a customer. Our proficient support staff members will examine your issue and will think of the most effective option. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, the average customer support ticket response time has proved to be twenty minutes.
An Outstanding Help Desk Service
Each member of our tech support staff has several years of experience in the shared website hosting service industry and most of them have worked for us for at least five years. They all are eager to respond to all your inquiries in the most professional way possible.
A User–Friendly Help Center
To help you get a quick hint on how to use a certain feature, we have integrated a really intuitive Help Center section in the Site Control Panel. You can search through a rich selection of web hosting account management articles and website management articles, examine our F.A.Q. database or watch our educational video tutorials.
